Business & Investing (50)

You can bring about positive, lasting change in the world, and you don’t have to be rich and famous or lead a big organization to do it.Global leadership and development icons John C. Maxwell and Rob Hoskins provide the inspiring and practical roadmap to get started being the change you want to see - in your community and beyond.For many of us, the world we live in feels broken, yet change is easier than we think. Learn from the firsthand experiences shared by the authors from their work helping to transform communities, businesses, and millions of lives around the world.In Change Your World, you'll learn how to:• Identify your cause• Live out the values that make a difference• Become a catalyst for change•Join the right team or recruit one of your own• Work together with others to make a difference• Measure your impact and keep improvingYou’ll not only be encouraged to make a difference based on the needs you see around you; you’ll be equipped to take action and start making an impact today.

An inspiring guide from Dolly Chugh, an award-winning social psychologist at the New York University Stern School of Business, on how to confront difficult issues including sexism, racism, inequality, and injustice so that you can make the world (and yourself) better.Many of us believe in equality, diversity, and inclusion. But how do we stand up for those values in our turbulent world? The Person You Mean to Be is the smart, "semi-bold" person’s guide to fighting for what you believe in.Dolly reveals the surprising causes of inequality, grounded in the "psychology of good people". Using her research findings in unconscious bias as well as work across psychology, sociology, economics, political science, and other disciplines, she offers practical tools to respectfully and effectively talk politics with family, to be a better colleague to people who don’t look like you, and to avoid being a well-intentioned barrier to equality. Being the person we mean to be starts with a look at ourselves.She argues that the only way to be on the right side of history is to be a good-ish— rather than good—person. Good-ish people are always growing. Second, she helps you find your "ordinary privilege"—the part of your everyday identity you take for granted, such as race for a white person, sexual orientation for a straight person, gender for a man, or education for a college graduate. This part of your identity may bring blind spots, but it is your best tool for influencing change. Third, Dolly introduces the psychological reasons that make it hard for us to see the bias in and around us. She leads you from willful ignorance to willful awareness. Finally, she guides you on how, when, and whom, to engage (and not engage) in your workplaces, homes, and communities. Her science-based approach is a method any of us can put to use in all parts of our life.Whether you are a long-time activist or new to the fight, you can start from where you are. Through the compelling stories Dolly shares and the surprising science she reports, Dolly guides each of us closer to being the person we mean to be.

Everyone has a “schmuck” in their office - a difficult, disruptive person who upsets the workplace, confuses coworkers, and causes concern. It’s hard to understand why schmucks act the way they do, but one thing is certain - they seem to come in all shapes and sizes. . . .- Narcissus - the condescending attention-seeker who carelessly steps on everyone’s toes- The Flytrap - the bringer of chaos whose emotional instability causes an office maelstrom- The Bean Counter - the orderly perfectionist who never gives up control, even when it’s full-steam-ahead to disaster- The Robot - the unreadable stone wall who just can’t connectSound like anyone you know? These are just a few of the more prominent types of difficult people at work. In The Schmuck in My Office, Dr. Jody Foster explains the entire spectrum of people we may think of as schmucks, how they can decrease productivity, destroy teams, and generally make everyone else unhappy. Along with nailing down the various types, she looks at personality traits and explains how dysfunctional interactions among coworkers can lead to workplace fiascos. She helps readers understand schmucks as people, figure out how to work with them, and ultimately solve workplace problems. She also makes readers consider the most difficult thing of all: despite where your finger may be pointing, sometimes you are the “schmuck”! Let Dr. Foster teach you how to make your workplace a happier and more productive one.

Business etiquette is a powerful, practical, and profitable skill you can use when it most counts to get a job, keep a job, or succeed on the job. It is a set of rules and guidelines that makes your professional relationships more harmonious, productive, manageable, and meaningful. International etiquette expert Jacqueline Whitmore provides tips, tactics, and cautionary tales - gleaned from the experience of a multitude of successful CEOs and top managers.

In today's workplace, good manners matter more than ever. Blending different generations, genders, and cultures brings energy and fresh perspectives to the workplace. But the flip side is an environment ripe for confusion and social blunders. Mix in increasingly open-plan workplaces and constant connectivity, and the chance that we'll unintentionally annoy or offend others increases exponentially. Exactly what are the rules these days? Is it acceptable to text your boss at home? What is the polite way to ask a colleague to take a distracting conversation behind closed doors? What about the use of smartphones in meetings?Merging classic rules of behavior with new realities of modern business, Excuse Me spotlights dozens of puzzling situations, with suggestions for bridging divides. The book untangles the nuances of:*Meeting etiquette* Interview expectations* Proper office attire* Electronic manners* Privacy in tight spaces* Eye contact and nonverbal cues* Small talk* Business dining* Social media use* Working remotely and flexibly* And more.While the youngest employees might seem unruly, the oldest can seem rigid. Good manners create an atmosphere of respect, and smooth the way for everyone to succeed.

Good manners never go out of style. Poise, courtesy, and a professional demeanor help you stand out amid the modern workplace's cramped spaces, sloppily dressed colleagues, and curt emails. The Etiquette Edge is your crash course on how to act, what to say, what to wear, when to phone, why lunch matters, how to make a great impression, and every question in between.

In the past, the business world favored the aggressive "Type A" personality. But being courteous and thoughtful has proven to be a more effective way to win clients and influence others. In these unsettled times, we're all trying to get back to basics and your competitive advantage depends on your ability to use your emotional intelligence and social graces to take your career to the next level.Of course, good business etiquette is important, as Whitmore taught readers in Business Class. But, she also knows that there is more to becoming invaluable at work than simply mastering good behavior. In order to be poised for success, you must cultivate what Jacqueline calls the four "P" qualities: Polish, Presence, Professionalism, and Passion.Whitmore has discovered, over her 20 year career as a lifestyle and etiquette expert, that when people acquire these skills, they become more self-aware, more confident and comfortable in their own skin, and better able to communicate with others in a credible, authentic manner.

Your Passport to International Business EtiquetteThe most authoritative and comprehensive text of its kind, Kiss, Bow, or Shake Hands, 2nd Edition is your must-have guide to proper international business protocol. With countries such as China and India taking on a more significant role in the global business landscape, you can't afford not to know the practices, customs, and philosophies of other countries.Now fully revised, updated, and expanded with over sixty country profiles, Kiss, Bow, or Shake Hands, 2nd Edition provides invaluable information on how to handle common business interactions with grace, respect, and an appreciation for different cultures.

Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.Assessments and examples help you:* Create positive first impressions* Speak and write effectively* Listen attentively* Identify needs* Develop trust, establish rapport, and make customers feel valued* Connect with people in person, on the phone, or via email or social media* Confidently handle customer complaints* And moreCustomer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

Fully revised and updated for today's times, this comprehensive guide shows how to meet the challenges of the business world with self-confidence and poise.

Donald J. Trump is an icon: the very definition of the American success story. Bill Zanker started The Learning Annex with $5,000 and grew it into a $5 million a year company. That was before he met Donald Trump. Thirty months later, after Zanker learned to think BIG himself, The Learning Annex is generating over $100 million a year in sales - and still growing. Together, they can help you maximize your personal and professional achievements

As entertaining as it is useful, The Asshole Survival Guide delivers a cogent and methodical game plan for anybody who feels plagued by assholes. Sutton starts with diagnosis—what kind of asshole problem, exactly, are you dealing with? From there, he provides field-tested, evidence-based, and often surprising strategies for dealing with assholes—avoiding them, outwitting them, disarming them, sending them packing, and developing protective psychological armor. Sutton even teaches readers how to look inward to stifle their own inner jackass.Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your work life, and rescue all those perfectly good days from being ruined by some jerk.

Professional firms are forever trying to get their people to act like professionals - to do the right things. Though their various incentives may create compliance, they don't always encourage excellence. David Maister, the world's premier consultant to professional service firms, vigorously challenges professionals to examine the central question: What is true professionalism? His answer is clear. It is believing passionately in what you do, never compromising your standards and values, and caring about your clients, your people, and your own career. In clear and compelling terms, Maister shows that this approach is not only ethical but also conducive to commercial success.

Offering sound advice on everything from grappling with the money issue to taking the first step toward a new career, this reassuring, practical guide tells how to bounce back from career failure and seize the day.

Pocket-size text reveals the values that have served visionary leaders in running successful businesses. Presents three fundamental principles: a goal that benefits society and that inspires a workforce to do its best; earning the trust and respect of employees by fostering on-the-job growth; and creating a product that benefits humankind.