Customer Service Training 101: Quick and Easy Techniques That Get Great Results (Third Edition)

$11.29 $13.29 -16% OFF
Thumbnail for Customer Service Training 101: Quick and Easy Techniques That Get Great Results (Third Edition)
Customer Service Training 101: Quick and Easy Techniques That Get Great Results (Third Edition)

Customer Service Training 101: Quick and Easy Techniques That Get Great Results (Third Edition)

$11.29 $13.29 -16% OFF

This is a demo store created for Booster theme. If you wanted to shop the books in this website, you can go to the following website:
- penguinrandomhouse.com
- goodreads
- chapters.indigo.ca
- bookoutlet
0 watching this item.
0 LEFT IN STOCK
LIMITED TIME OFFER 00
days 00
hours 00
minutes 00
seconds

The price of this item will revert back to $13.29 at the end of this countdown.

Products will be delivered between 1 and 5.
Product description
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer. Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Assessments and examples help you:
* Create positive first impressions
* Speak and write effectively
* Listen attentively
* Identify needs
* Develop trust, establish rapport, and make customers feel valued
* Connect with people in person, on the phone, or via email or social media
* Confidently handle customer complaints
* And more

Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
Previous Product Next Product

Designed and developed by BoosterTheme™